Posted by & filed under Member Publications.

The (randomly) selected focus publication for November 2016 is:

Leach, L. E., Watson, B. M., Hewett, D. G., Schwarz, G. M., & Gallois, C. (2016). Interprofessional conflict, collaboration and leadership in health. In H. Giles & A. Maass (Eds.), Advances in Intergroup Communication. (pp. 247-265). New York: Peter Lang Publishing.

 

Synopsis:

The health sector is well-known as an arena of poor communication and organizational conflict, which threatens the safety and quality of patient care. Communication failures have been implicated as a major cause of adverse events in patient care, and repeated calls have appeared for better interprofessional training and relations. Hospitals comprise culturally distinct units within which power hierarchies and professional identities influence relations and communication, which often give rise to conflict. In this chapter, we review the existing literature about organizational communication in health. We discuss the often neglected role of management in hospitals, the impact of system variables on intergroup dynamics and interprofessional communication, and the consequences for patient care. We argue that leadership by clinicians and managers, and communication between them, is a key contributor to quality of care. The chapter concludes with a research agenda, emphasizing research that aims to position health care leaders as drivers of improvement in intergroup communication.