As part of an ongoing effort to promote the research conducted by IALSP members, this is a biannual post highlighting member publications. Here, you can download a list of research by IALSP members that was published between July and December of 2018. IALSP Member Publications July to December 2018 [PDF]
Monthly Archives:: February 2019
Focus Publication — February 2019
The (randomly) selected focus publication for February 2019 is: Lew, Z., Walther, J. B., Pang, A., & Shin, W. (2018). Interactivity in online chat: Conversational contingency and response latency in computer-mediated communication. Journal of Computer-Mediated Communication, 23, 201-221 ABSTRACT In dyadic online chats with customers, agents commonly employ scripted responses and converse with several customers simultaneously in order… Read more »